Refund policy
At GemsRang, we strive to provide our customers with the finest quality natural gemstones. If, for any reason, you are not completely satisfied with your purchase, we offer a 7-day, 100% refund policy on loose gemstones.
Refund Terms & Conditions:
1. 7-Day Return Window: You may request a full refund within 7 days of receiving your order. No returns or refunds will be accepted after this period.
2. Applicable to Loose Gemstones Only: Our refund policy applies only to loose gemstones. Jewelry, customized orders, and other products are not eligible for returns or refunds.
3. Condition of the Gemstone: The gemstone must be unused, undamaged, and in its original condition along with any certification provided.
4. Refund Process: To initiate a refund, please contact our customer support with your order details. Once the returned gemstone is received and verified, we will process a 100% refund to your original payment method.
5. Return Shipping: The customer is responsible for securely shipping the gemstone back to us. We recommend using an insured and trackable shipping service.
Important Notes:
Shipping Charges are not refundable.
Return Shipment is at customer's cost.
Additionally, any additional lab certificate that may have been ordered apart from the free along with the gemstone, shall not be refunded in the return payment.
Return of the amount will take 7-10 business days to process (from the receiving date of the product at our address). Please note that the credit card company / banks may take another week to reflect that in your account.
For any queries, feel free to reach out to our support team.
GemsRang reserves the right to modify this policy at any time without prior notice.